Business data handling
How we handle your business data during implementations, migrations, and support.
Reviewed October 8, 2026. For information collected by this website, read our privacy notice.
This policy explains how AltaCom handles business data used for an Odoo implementation, migration or support engagement. It covers project data, separately from the personal information collected by this website.
When you work with us, we often handle sensitive operational data — financials, customers, inventory, employees. We treat that responsibility seriously.
Your data is yours
The business and client data in your systems belongs to you. We access and process it only to deliver the services you have engaged us for, and only to the extent needed to do that work well.
What we access during a project
To implement, migrate, or support Odoo, we may need access to data such as:
- Financial records — chart of accounts, balances, transactions, invoices.
- Customer and vendor records.
- Inventory, product, and operational data.
- Employee or user records relevant to system configuration.
- Data exported from systems you are migrating away from.
How we handle it
We follow practical principles to keep your data safe throughout an engagement:
- Least access — we use the minimum access necessary, for the minimum time necessary.
- Purpose limitation — we use your data only to perform the agreed work, never for unrelated purposes.
- Secure handling — migration files and credentials are handled carefully and removed when no longer required.
- Confidentiality — your data and the details of your operations are kept confidential.
Confidentiality
We treat your business information as confidential. Our team does not disclose your data or operational details to third parties except as needed to deliver the service (for example, platform providers) or as required by law. Where appropriate, we are happy to work under a mutual non-disclosure agreement.
Migration data
During a migration, we work with exports and copies of your data to audit, map, and test before go-live. We handle these files securely and delete working copies once the migration is complete and verified, unless you ask us to retain them for a defined period.
Hosting and where data lives
Your Odoo system can be hosted on Odoo’s cloud, on Odoo.sh, or self-hosted, depending on what we set up with you. We will be clear about where your production data resides and help you choose an option that fits your data-residency and operational needs.
After the engagement
When a project or support relationship ends, your production system and its data remain yours. We return or hand over what is appropriate, and securely dispose of working copies and credentials we no longer need.
Questions
Ask us about the required access, confidentiality arrangements and handling of project records before sharing business data. We can walk through the approach for your engagement.
Discuss project-specific access, hosting and handover requirements with us before sending an export. Contact contact@planmyerp.ca.